TERMS OF USE AND PRIVACY NOTICE

View4All digital content platform

Effective date: 5 November 2026 | Version 2.2

Plain-language summary. View4All gives users access to video and related digital content through websites, applications and local-network portals. Access may be free and, at authorised locations, data-free. We collect only the information reasonably required to provide, secure and measure the service. Optional personalised advertising and direct marketing require separate choices. Children receive additional protections. The full terms below apply and your rights under South African law are not limited.

These Terms of Use and Privacy Notice apply to View4All websites, applications, digital content services and local-network portals that link to this document, and to the services made available through them, together called the “Service”. A partner-branded deployment may display additional notices or terms where necessary for that deployment.

By selecting “I accept the Terms of Use” or using the Service after having a reasonable opportunity to read these terms, you agree to the Terms of Use in Part A. The Privacy Notice in Part B explains how personal information is processed. Acknowledging the Privacy Notice is not consent to optional marketing or personalised advertising.

PART A. TERMS OF USE

1. Who provides the Service

The platform provider is View4All.tv (Pty) Ltd, registration number 2019/557961/07 (“View4All”, “we”, “us” or “our”). A venue, connectivity provider, sponsor, content owner, advertiser, programme operator or other commercial partner may provide or brand part of the experience, but does not become a party to these Terms unless it is expressly identified as one.

View4All is responsible for the core platform and for processing that it determines. A deployment or commercial partner may be a separate responsible party for processing that it determines. Any such role and the partner’s contact details will be identified at or before collection where required by law.

2. What the Service provides

The Service provides access to authorised video, audio, editorial, educational, entertainment, advertising, reward and related digital experiences. Titles, feeds, channels, features, rewards and availability may change for editorial, technical, rights, regulatory or operational reasons.

The Service is generally provided free of charge. If a paid feature is introduced, its price, supplier details and transaction terms will be shown clearly before the user incurs a charge.

3. Data-free access and network charges

Content described as “data-free” is intended to be accessed through an authorised View4All or partner Wi-Fi network or other approved zero-rated connection. Data-free access does not necessarily apply when a device uses mobile data, switches networks, follows an external link, leaves the portal or accesses third-party content outside the approved environment.

Users should check that they remain connected to the authorised network. A mobile network or internet provider may charge for traffic outside the data-free environment. View4All is not responsible for third-party network charges that were clearly outside the authorised data-free route, subject always to rights that cannot lawfully be excluded.

4. Eligibility and children

A “child” means a natural person under 18 who is not legally competent, without the assistance of a competent person, to take an action or decision in relation to themselves.

A child may use the Service only where the processing of the child’s personal information is authorised by POPIA, including where a parent or guardian who qualifies as a competent person has given verifiable consent, or another lawful authorisation applies. View4All may limit registration, content, advertising, rewards or features until this requirement is satisfied.

We do not knowingly use children’s viewing behaviour for personalised advertising or direct marketing. If a user selects “Prefer not to say” for age, the Service may apply a child-protective experience, including age-appropriate content and non-personalised advertising, until age status is established.

5. Registration and account information

Where registration is required, users must provide accurate and current information. A View4All registration journey may request first name, surname, cellphone number, mobile network, age bracket and gender or a “Prefer not to say” response. We will not require an identity number unless a separate lawful purpose, adequate notice and appropriate safeguards are provided.

A cellphone number may be used to create or recover a profile, prevent duplicate or abusive registrations, maintain a session, deliver a requested reward, and communicate essential service messages. Marketing messages require a separate lawful basis.

Users are responsible for activity performed through their profile or device where they failed to take reasonable steps to protect access. Please notify us promptly if you suspect unauthorised use.

6. Acceptable use

You may use the Service only for lawful, personal and non-commercial viewing. You must not:

• copy, download, record, redistribute, sell, publicly perform or commercially exploit content except where the law or the rights holder expressly permits it;
• circumvent geographic, network, age, access, advertising, security or rights-management controls;
• scrape, crawl, reverse engineer, probe, overload, disrupt or introduce malware into the Service;
• impersonate another person, submit false information, manipulate audience or advertising measurements, or abuse a reward or competition;
• upload, transmit or facilitate unlawful, harmful, discriminatory, infringing or prohibited content; or
• assist another person to do any of these things. Conduct involving unlawful access to or interference with systems or data may also constitute an offence under the Cybercrimes Act 19 of 2020.

7. Content, classification and child safety

Content remains owned or licensed by its respective rights holder. Users receive a limited, revocable, non-exclusive, non-transferable licence to stream content through the Service for personal use.

View4All seeks to display applicable age ratings and consumer advice and to apply reasonable access controls in accordance with the Films and Publications Act 65 of 1996, as amended, and applicable FPB requirements. A rating is guidance and does not replace supervision by a parent or guardian.

Please report content that appears incorrectly classified, prohibited, unlawful or harmful using the contact route in clause 15.

8. Advertising, sponsorship and measurement

The free Service may be funded by advertising, sponsorship and partner campaigns. Advertising may appear within or around the Service in formats allowed by law, contractual rights and applicable advertising-platform rules. Sponsored material should be identifiable where its commercial nature may not otherwise be clear.

Contextual advertising may be selected using the content, portal, venue or broad non-identifying context. Personalised advertising based on a user’s profile, viewing activity or device identifiers will be used only where View4All has an appropriate lawful basis and, where consent is relied upon, the user has made a separate, specific and voluntary choice.

Declining personalised advertising does not prevent access to the core Service. It may result in contextual or less relevant advertising. Children will not receive personalised advertising based on behavioural profiles.

Audience measurement may include play events, completion, time viewed, interactions, device/session information and aggregated demographic reporting. We use the minimum information reasonably necessary and provide more detail in Part B.

9. Rewards, promotions and competitions

A reward, voucher, draw, competition or promotional campaign may have additional rules identifying the promoter, eligibility, closing date, selection method, prize and redemption conditions. Those rules apply together with these Terms.

Participation must never be presented as compulsory where it is optional. Personal information collected for a promotion will not be reused for unrelated direct marketing without an appropriate lawful basis. Promotions will be administered subject to the Consumer Protection Act 68 of 2008.

10. Third-party services and external links

The Service may link to content, websites or services controlled by third parties. Their terms and privacy notices apply when you leave the View4All-controlled environment. A link or advertisement is not an endorsement unless expressly stated. Where a third party processes information only for View4All, it must do so under appropriate instructions and security obligations. Where it determines its own purposes, it is responsible for its own processing.

11. Availability and changes

The Service is provided on an “as available” basis. Playback quality and availability may be affected by device capability, power, congestion, maintenance, rights restrictions and third-party networks.

We may change or withdraw content or features. We will take reasonable steps to give notice of a material change that adversely affects users, where practicable. Changes do not remove rights already accrued under law.

12. Consumer rights, warranties and liability

Nothing in these Terms excludes or limits a right, remedy, warranty or liability that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law. To the extent permitted by law, View4All does not warrant uninterrupted or error-free access, permanent availability of any title, or compatibility with every device or network. View4All is not liable for indirect or consequential loss that was not reasonably foreseeable, but this limitation does not apply to gross negligence, wilful misconduct, death or personal injury caused by negligence, or another liability that the law prohibits us from limiting.

Any provision that limits risk or liability must be read conspicuously and in plain language. If a provision conflicts with mandatory consumer law, that law prevails and the remaining provisions continue to apply.

13. Suspension and termination

We may suspend or terminate access where reasonably necessary to protect users, systems, rights holders or partners, to comply with law, or to address a material breach. Where appropriate, we will give notice and a reasonable opportunity to remedy the breach.

A user may stop using the Service and request deletion of a profile. Some records may be retained where required by law, necessary for security, fraud prevention, dispute handling or the establishment, exercise or defence of legal claims.

14. Changes to these Terms

We may update these Terms to reflect changes in the Service, law or risk. The current version and effective date will be available through the portal. Material changes will be brought to users’ attention before they take effect where reasonably practicable. If fresh consent is legally required, continued use alone will not be treated as that consent.

15. Contact, complaints and governing law

These Terms are governed by the laws of the Republic of South Africa. Before starting court proceedings, you and View4All should try in good faith to resolve a dispute through the contact details below. Mediation may be used by agreement, but does not remove either party’s right to approach a competent court, regulator, tribunal or ombud.

General and content queries: support@view4all.tv Responsible party: View4All.tv (Pty) Ltd, registration number 2019/557961/07.

Registered and service address: 7 Kent Place North, 54 Venus Street, Birdhaven, Johannesburg, 2196.

PART B. PRIVACY NOTICE

16. Purpose and scope of this notice

This Privacy Notice explains how View4All processes personal information when a person registers for, accesses or interacts with the Service. It is intended to provide the notice required by section 18 of the Protection of Personal Information Act 4 of 2013 (“POPIA”). For core platform processing described here, View4All is the responsible party unless a collection notice identifies another responsible party. View4All may also act as an operator for a deployment or commercial partner where that partner determines the purpose and means of processing.

17. Personal information we collect

Depending on the deployment and feature used, we may collect:

• registration information, including first name, surname, cellphone number, mobile network, age bracket, gender or a “Prefer not to say” response;
• technical information, including IP address, device and browser type, operating system, portal flavour, session identifiers, access point or venue identifier, approximate location derived from the deployment, and diagnostic or security logs;
• usage information, including content selected, play, pause and completion events, watch time, navigation, searches, favourites and interactions with advertising;
• consent and preference records, including the wording shown, policy version, timestamp, source and withdrawal or objection;
• reward, promotion or support information that you choose to provide; and
• aggregated or de-identified statistics that are no longer personal information where re￾identification is not reasonably possible. We do not intend to collect identity numbers, precise geolocation, biometric information, health information or other special personal information through ordinary registration. If a future feature requires such information, a separate notice and lawful authorisation will be provided before collection.

18. How we collect information

We collect information directly from users through registration, preferences, interactions, support requests and promotion entries. Technical and usage information may be generated automatically when the Service is used. We may receive limited information from a venue, connectivity provider, deployment partner, content or rewards partner, advertising partner or security provider where this is lawful and relevant to the Service.

19. Why we process information and our lawful grounds

We process personal information only where a lawful ground under POPIA applies. Depending on the activity, this may include consent, performance of a contract or steps requested by the user, compliance with a legal obligation, protection of a legitimate interest of the user, or pursuit of a legitimate interest of View4All or a third party that is not overridden by the user’s rights.

Purposes include:

• creating and maintaining a profile, session and access rights;
• delivering and adapting the Service to the correct portal, venue, device, network and age￾appropriate experience;
• securing the Service, preventing abuse, diagnosing faults and maintaining records of consent and policy acceptance;
• measuring content performance and producing aggregated audience, sponsor and operational reports;
• serving contextual advertising and, where separately authorised, personalised advertising;
• administering a requested reward, promotion or competition;
• responding to support, rights requests, complaints and legal claims; and
• complying with applicable legal, regulatory, classification and reporting duties. We will not use information for a materially incompatible new purpose without providing further notice and, where required, obtaining consent.

20. Mandatory and optional information

Fields marked as required are needed to provide the stated feature or satisfy a lawful requirement. If required information is not provided, the relevant feature may not be available. Age information may be required for child protection and content classification. Gender should include a genuine “Prefer not to say” option and should not be used to deny the core Service.

Optional consent to personalised advertising or direct marketing must not be bundled into acceptance of the Terms or access to the core Service. Optional choices must be unticked by default, specific, recorded and capable of being withdrawn as easily as they were given.

21. Cookies, local storage, analytics and advertising technology

The Service may use cookies, local storage, session tokens or similar technologies that are strictly necessary for registration, security, load management, playback and user preferences. These may operate without optional advertising consent where another lawful basis applies.

Non-essential analytics, cross-session profiling and personalised-advertising technologies will be used only after an appropriate notice and choice. Users must be able to reject optional technologies without losing the core Service. Preference controls should remain accessible from the menu.

Advertising and analytics providers may receive event-level or aggregated information needed to deliver, limit frequency, prevent fraud and report on campaigns. We will not state that information is anonymous unless it has been de-identified so that it cannot reasonably be re-identified.

22. Direct marketing

Marketing by SMS, WhatsApp, email, automated calling or another electronic channel will be sent only where permitted by section 69 of POPIA. Where consent is required, it will be requested through a separate, explicit, informed and recorded choice in a form that is free and reasonably accessible. Silence, inactivity, continued use and pre-ticked boxes are not consent.

Every direct marketing message will identify the sender and provide a reasonable, free method to opt out. Withdrawing marketing consent does not affect essential service communications or processing already lawfully performed.

23. Children’s personal information

POPIA generally prohibits processing a child’s personal information unless an authorisation in section 35 applies. Where competent-person consent is relied upon, we must take reasonable steps to verify it and must allow the competent person to review the child’s information and refuse further processing. For users under 18, we apply data minimisation, age-appropriate notices, appropriate content controls and non-personalised advertising. We do not knowingly send direct marketing to children or use their viewing activity to create commercial behavioural profiles. A parent or guardian may contact us to request access, correction, deletion or cessation of processing, subject to law.

24. Who receives personal information

We may disclose the minimum necessary information to:

• authorised deployment, programme, venue, network or connectivity partners where needed to provide and report on the relevant deployment;
• cloud hosting, content delivery, security, support, analytics, advertising and communications providers acting under appropriate contractual controls;
• content licensors, sponsors, advertisers and rewards partners, ordinarily in aggregated or de￾identified form unless identifiable disclosure is necessary and lawful;
• professional advisers, insurers, auditors and prospective transaction parties under confidentiality obligations; and
• courts, regulators, law-enforcement bodies or other persons where required or permitted by law. We do not sell personal information. We will not disclose identifiable viewing histories to an advertiser for its independent marketing without a lawful basis and adequate notice.

25. Processing outside South Africa

Some service providers may process information outside South Africa. A cross-border transfer will occur only where section 72 of POPIA permits it, including where the recipient is subject to an adequate law, binding corporate rules or agreement that provides substantially similar protection, or where another statutory basis applies. We will use reasonable contractual and security safeguards and disclose material transfer information where required.

26. Security and data breaches

We use appropriate, reasonable technical and organisational measures designed to protect the confidentiality, integrity and availability of personal information. Measures are reviewed against foreseeable internal and external risks and may include access controls, encryption in transit, logging, backups, vulnerability management, supplier controls and incident response.

No system is completely secure. If there are reasonable grounds to believe personal information has been accessed or acquired by an unauthorised person, View4All will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to lawful instructions or delay, and will provide the information required by POPIA.

27. Retention and deletion

We keep personal information only for as long as needed for the purpose for which it was collected, a compatible lawful purpose, a legal or contractual requirement, consented retention, or the establishment, exercise or defence of legal rights. Retention periods are determined by the type of record, user activity, campaign commitments, security needs and applicable law. When identifiable information is no longer required, we will securely delete, destroy or de-identify it.

De-identified aggregate audience statistics may be retained where re-identification is not reasonably possible. A deletion request may be refused or limited where lawful retention is required, and the reason will be explained.

28. Your POPIA rights

Subject to POPIA, a data subject may:

• ask whether we hold personal information and request access to it;
• request correction, updating, deletion or destruction of information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, unlawfully obtained or no longer authorised to be retained;
• object on reasonable grounds to processing based on legitimate interests;
• object at any time to direct marketing;
• withdraw consent where processing relies on consent;
• request information about cross-border safeguards and relevant recipients;

• not be subject, in the circumstances described by section 71, to a decision with legal or substantial effects based solely on automated profiling; and
• lodge a complaint with the Information Regulator or institute civil proceedings where permitted. Requests may be submitted free of charge to Greg Sheppard at greg@view4all.tv. We may take reasonable steps to verify identity and authority before disclosing or changing information. Access fees may apply only where law permits and after appropriate notice.

29. Automated recommendations and profiling

The Service may automate content ordering, recommendations, advertising frequency, fraud detection or eligibility checks. We do not intend these processes to make a decision that produces legal consequences or affects a user to a substantial degree without the safeguards required by section 71 of POPIA. Where such a decision is introduced, users will receive appropriate information, an opportunity to make representations and, where required, human review.

30. Privacy and PAIA contacts

Privacy and rights requests: Greg Sheppard, View4All.tv (Pty) Ltd, greg@view4all.tv.

A person may complain to the Information Regulator if they believe their personal information has been processed unlawfully. The Regulator’s complaint channels and current contact details are available at https://inforegulator.org.za/complaints/.

Requests for access to records under the Promotion of Access to Information Act 2 of 2000 (“PAIA”) must follow View4All’s PAIA Manual and the applicable PAIA forms. Current forms and guidance are available from the Information Regulator at https://inforegulator.org.za/paia-forms/.

31. Legal framework and interpretation

These Terms and this Privacy Notice are intended to operate consistently with POPIA and its regulations, including the amendments published in Government Gazette 52523 on 17 April 2025; the Information Regulator’s Guidance Note on Direct Marketing dated 3 December 2024; the Consumer Protection Act 68 of 2008; the Electronic Communications and Transactions Act 25 of 2002; the Promotion of Access to Information Act 2 of 2000; the Cybercrimes Act 19 of 2020; and the Films and Publications Act 65 of 1996, as amended by Act 11 of 2019 and brought into operation on 1 March 2022.

The POPIA health-information regulations published on 6 March 2026 are not ordinarily applicable to this registration flow because the Service does not intend to collect health information. They must be assessed separately before any wellness, medical, health-screening or similar feature collects identifiable health information. If a provision is invalid or unenforceable, it will be limited or severed only to the minimum extent necessary. The remaining provisions continue to apply. A failure to enforce a provision immediately is not a waiver.

Official reference links

• Protection of Personal Information Act 4 of 2013
• 2025 amendment to the POPIA Regulations
• Information Regulator guidance notes
• Consumer Protection Act 68 of 2008
• Electronic Communications and Transactions Act 25 of 2002
• Films and Publications Amendment Act 11 of 2019
• Film and Publication Board legislation and classification resources
• Cybercrimes Act 19 of 2020